Global Shipping

Shipping policy

Orders shipping to the United Kingdom and Australia can purchase our products directly from vitruvi.com. All global customers are responsible for paying the applicable shipping and duty costs. Please note that all global orders are final sale.

Shipping cost

Orders under $250 USD will be charged a flat shipping rate of $50 USD. All orders over $250 USD will receive free shipping.

Shipping timeline

Orders are delivered in approximately 7 to 10 business days. Please note that this is subject to rates and timelines from the courier. You will be emailed your tracking information to view the progress of your shipment.

Duties

Customers are responsible for paying all applicable duties and taxes, which will be charged at checkout.

Currency

All orders shipping to the UK and Australia will be charged in USD.

Order modifications

Once an order has been placed, no changes can be made to it. To avoid any hiccups with your order, please ensure that your address is correct.

Plug converter

All of our diffusers are compatible with North American outlets, with a voltage of 240V. Orders outside of North America will require a plug adapter at the customer’s expense.

Returns and exchanges

All international orders are final sale. If you’re experiencing issues with your diffuser, please reach out to our Customer Experience team at hello@vitruvi.com and we will be more than happy to assist you.