Customers in the United Kingdom and Australia can purchase vitruvi products directly from www.vitruvi.com. All purchases are final sale unless covered under a manufacturer’s warranty. All international customers are responsible for paying the applicable shipping and duty costs.
Customers are responsible for paying all applicable duties and taxes, which will be charged at checkout.
All orders shipping to the UK and Australia will be charged in USD.
Once an order has been placed, no changes can be made to it. To avoid any hiccups with your order, please ensure that your address is correct.
All orders will be delivered in approximately 7 to 10 business days. (This is subject to rates and timelines from FedEx.)
All orders shipping outside of Canada and the United States will be sent with FedEx. Tracking information will be emailed to you so that you can watch your order’s progress on fedex.com.
All vitruvi diffusers come with a cord outfitted for North American plugs. Diffusers being used outside of North America require a plug converter (at the customer’s expense). Each vitruvi diffuser has a voltage of 240V.
All orders under $250 USD will be charged a flat shipping rate of $50 USD. All orders over $250 USD will receive free shipping.
Returns and Exchanges
All items are final sale. If your diffuser has a manufacturer defect, please reach out to our Customer Experience Team at firstname.lastname@example.org and they will be more than happy to assist you.