Is there an order minimum for The Essentials Club?
Yes, you must commit to two orders through your subscription. However, you are able to pause your subscription, and add or remove items, at any time. If you require any assistance, please reach out to our team directly at firstname.lastname@example.org.
Is there a fee to sign up for The Essentials Club?
No, there is no fee to join. However, there is a two-shipment minimum; you must commit to at least two scheduled deliveries before you can cancel your subscription.
Can I cancel my subscription?
Yes, you are able to cancel your subscription after your first two scheduled shipments. If you would like to cancel your subscription before two scheduled shipments, please email our Customer Experience team at email@example.com.
Can I add or remove items from my subscription during my first two orders?
Yes. You are able to pause your subscription, and add or remove any items, at any time. If you require any assistance to do so, please reach out to our Customer Experience team at firstname.lastname@example.org.
Can I return items from my subscription?
Any items purchased through The Essentials Club are eligible for return for vitruvi store credit only.
Will my order receive free shipping?
All orders within Canada and the United States that are over $45 (before tax) will ship free. Puerto Rico and Hawaii are excluded from this.
Are all vitruvi products available in The Essentials Club?
No. Diffusers, Kits, Bundles, and accessories are not part of The Essentials Club.
Can discount codes, credits, or referral codes be applied to my subscription?
No. Discount codes, credits, and referral codes are not eligible for subscription orders. If you would like to use a code on a one-time purchase, you can create a separate order.
When will I be charged for my orders?
You will be charged for each scheduled shipment two to three days before your shipment. You will be unable to cancel your shipment once it has been charged and processed.
Are international orders eligible for subscription?
The Essentials Club is only eligible for residents of Canada and the United States.
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Diffusers are eligible for exchange or store credit only. All diffusers receive a one-year warranty.