Lifetime Device Warranty
We offer a lifetime warranty on all of our diffusers and humidifiers. If your device has any mechanical or manufacturing defects, we would be happy to assist you with an exchange for the same model and color.
Note: Stone Diffusers with a DC power cord are not covered under warranty.
Claim Your Device
If your registered device stops working, email the following information to us at hello@vitruvi.com and we’ll be happy to help you out:
1
The email address used to register your product.
2
Information on the issue you’re experiencing (please include a photo or video).
3
Your current shipping address.
What’s Not Covered Under Warranty
- A misplaced or lost device.
- Accidental damage to a device.
- Cosmetic damage from failure to properly clean a device.
- Consumable replacement items, such as humidifier filters and diffuser scents.
- Stone Diffusers with a DC power cord
Replacement Parts
Need a replacement part, such as a cord or cover?