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PRODUCT QUICK START GUIDES

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Frequently Asked Questions

SHIPPING

Canada Post Strike Response
Due to the possible upcoming Canada Post strike, we will be switching to Purolator to ensure your orders still reach you. Please note this change will take effect as of May 14, 2025. During this time we will be unable to ship to PO boxes. If you have any questions please reach out to our team at hello@vitruvi.com.

WARRANTY

Do your devices come with a warranty?
We offer a lifetime warranty on all of our devices; this includes diffusers and humidifiers. If your device has any mechanical or manufacturing defects, we would be happy to assist you. Note: Stone Diffusers with a DC power cord are not covered under warranty. For more information, visit our warranty page.

PROMOTIONS + SALES

Are promotional codes eligible during sales and on sale items?
No - no other promotions are applicable during sales, or on any discounted items.