Due to the possible upcoming Canada Post strike, we will be switching to Purolator to ensure your orders still reach you. Please note this change will take effect as of May 14, 2025. During this time we will be unable to ship to PO boxes. If you have any questions please reach out to our team at hello@vitruvi.com.

Standard shipping takes approximately 3-5 business days. Expedited shipping takes approximately 2-3 business days.

Yes! We do offer expedited shipping (2-3 business days) across the United States and Canada. Please note this is an additional charge, and will be charged at checkout.

We work as quickly as possible to get your package shipped out to you in a few days. However, during peak seasons, your order may take up to 4 business days to process.

Yes! We offer a one year warranty on all our devices; this includes diffusers and humidifiers. If your device has any manufacturing or mechanical defects we would be happy to assist you. Please note our warranty does not cover misplaced or lost parts, accidental damage, purchases of diffusers from an unauthorized dealer or seller, damage as a result of incorrect use. Please reach out to our team at hello@vitruvi.com with any questions, troubleshooting support, or warranty questions.

Note: Stone Diffusers with a DC power cord are not covered under warranty. For more information, visit our warranty page.

Please reach out to our team at hello@vitruvi.com with a description of the problem. Please include order information, current shipping address, and a photo/video of the problem you are experiencing. Our team will work with you to troubleshoot the problem.

Yes! You can view all available replacement parts directly on our website here. If you are looking for a different part, please reach out to our team at hello@vitruvi.com and they would be happy to help!

No - no other promotions are applicable during sales, or on any discounted items.

All sale and discounted items are only available for exchange or return for store credit within 15 days of purchase.

If you have purchased an item up to 30 days before a sale, we would be happy to offer you a price adjustment during the sale period. The reimbursement will be applied back onto your original form of payment. Please note that the item will be final sale after the price has been adjusted.