As we know many of you will be shopping for holiday gifts early, items purchased from November 14 - December 13 are eligible for exchange or store credit until January 13, 2025. Items purchased after December 13th, are eligible for our regular return policy. All items purchased on sale are eligible for return for credit or exchange only. Please visit our self self serve returns page to begin, or email our team at hello@vitruvi.com.

We think you’ll love using our products as much as we love making them. However, if you’re not 100% happy with your choice, we’re here to help. Full priced devices can be exchanged or returned within 30 days of purchase (devices include diffusers and humidifiers). Essential oils and natural air freshener sprays can be exchanged or returned within 15 days of purchase. Discounted items are eligible for exchange or return for store credit within 15 days of purchase. Items purchased with a gift card are eligible for exchange or store credit. To return or exchange a natural air freshener spray or diffuser bundle, please reach out to our customer experience team at hello@vitruvi.com. If you are located in the US, to start your return or exchange please visit our Returns Center here. https://vitruvi-us.loopreturns.com/ If you are located in Canada, please email our team at hello@vitruvi.com to start your return or exchange.

All devices and scents purchased during our sales are eligible for exchange or return for credit within 15 days of purchase. All Archive Sale merchandise is final sale.

As the Canada Post strike has come to an end on December 17th, we are transitioning back to Canada Post as our shipping carrier. We will be reverting back to Canada Post as our primary carrier for shipments starting the week of Dec 30-Jan 3. Until then, we will continue to use UPS. This is to allow Canada Post time to work through the backlog accumulated because of the strike.

Please note we have extended our Returns & Exchange window to accommodate the delay in deliveries. All orders placed between November 14th, 2024 and December 13th, 2024 will be eligible for exchange or store credit until January 13th, 2025.

We greatly appreciate your patience and understanding during this time and are working really hard to get your orders to you as quickly as possible during this holiday season!

Standard shipping takes approximately 3-5 business days. Expedited shipping takes approximately 2-3 business days.

Yes! We do offer expedited shipping (2-3 business days) across the United States and Canada. Please note this is an additional charge, and will be charged at checkout.

We work as quickly as possible to get your package shipped out to you in a few days. However, during peak seasons, your order may take up to 4 business days to process.

Orders over $75 (before tax) ship free, with standard shipping, to Canada and the United States. Orders to Puerto Rico, Hawaii, and Alaska have a $30 shipping charge; this fee is waived on orders over $200.

We offer a lifetime warranty on all of our devices; this includes diffusers and humidifiers. If your device has any mechanical or manufacturing defects, we would be happy to assist you. Note: Stone Diffusers with a DC power cord are not covered under warranty. For more information, visit our warranty page.

If your registered device stops working, send us the email you used to register your product, information on the issue you’re experiencing (please include a photo or video), and your current shipping address to us at hello@vitruvi.com. We’ll be happy to help you out.

No - no other promotions are applicable during sales, or on any discounted items.

All sale and discounted items are only available for exchange or return for store credit within 15 days of purchase.

If you have purchased an item up to 30 days before a sale, we would be happy to offer you a price adjustment during the sale period. The reimbursement will be applied back onto your original form of payment. Please note that the item will be final sale after the price has been adjusted.

Yes! To redeem your points, sign into your Take Care Club account through the rewards panel on the bottom left corner of your screen. Select “Ways To Redeem” to view all of your available rewards. To use your points, click “Redeem”.