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PRODUCT QUICK START GUIDES
Get to Know Our Products
Frequently Asked Questions
SHIPPING
Canada Post Strike Response
Due to the possible upcoming Canada Post strike, we will be switching to Purolator to ensure your orders still reach you. Please note this change will take effect as of May 14, 2025. During this time we will be unable to ship to PO boxes. If you have any questions please reach out to our team at hello@vitruvi.com.
What are your estimated shipping times?
Standard shipping takes approximately 3-5 business days. Expedited shipping takes approximately 2-3 business days.
Do you offer expedited shipping?
Yes! We do offer expedited shipping (2-3 business days) across the United States and Canada. Please note this is an additional charge, and will be charged at checkout.
How long are your processing times?
We work as quickly as possible to get your package shipped out to you in a few days. However, during peak seasons, your order may take up to 4 business days to process.
WARRANTY
Do your devices come with a warranty?
We offer a lifetime warranty on all of our devices; this includes diffusers and humidifiers. If your device has any mechanical or manufacturing defects, we would be happy to assist you.
Note: Stone Diffusers with a DC power cord are not covered under warranty. For more information, visit our warranty page.
How do I claim a product under warranty?
If your registered device stops working, send us the email you used to register your product, information on the issue you’re experiencing (please include a photo or video), and your current shipping address to us at hello@vitruvi.com. We’ll be happy to help you out.
PROMOTIONS + SALES
Are promotional codes eligible during sales and on sale items?
No - no other promotions are applicable during sales, or on any discounted items.
What is the return and exchange policy for products purchased on sale?
All sale and discounted items are only available for exchange or return for store credit within 15 days of purchase.
What is your price adjustment policy?
If you have purchased an item up to 30 days before a sale, we would be happy to offer you a price adjustment during the sale period. The reimbursement will be applied back onto your original form of payment. Please note that the item will be final sale after the price has been adjusted.
Can I redeem by Take Care Club points on discounted and sale items?
Yes! To redeem your points, sign into your Take Care Club account through the rewards panel on the bottom left corner of your screen. Select “Ways To Redeem” to view all of your available rewards. To use your points, click “Redeem”.
